Schedule maintenance on some services

Incidents

Apr 26

SA East Dedicated cluster workspaces experiencing instability

12:22 Investigating - Initial status of Investigating

Premium SA East cluster is behaving unpredictably

20:21 Investigating - Initial status of Investigating

20:29 Resolved - Heavy operation caused slight hiccup, team got notified and checked quickly. System is stabilizing now.

Apr 25
Apr 24
Apr 23
Apr 22
Apr 21
Apr 20
Apr 19
Apr 18
Apr 17

EUC1 Database cluster down

07:18 Identified - Initial status of Identified

07:43 Update - Database nodes crashed, causing them to reboot. We are now slowly recovering as the nodes are coming back up.

07:49 Update - One of the nodes is still down. We are working on getting it back up. But workspaces will now start recovering.

09:15 Resolved - All issues resolved

Apr 16
Apr 15
Apr 14
Apr 13

Service Status

Cloud Console - Scheduled Maintenance

Cloud Workspaces - Scheduled Maintenance

Support Portal - Scheduled Maintenance

Omni Channel - Scheduled Maintenance

Releases - Scheduled Maintenance

Marketplace - Scheduled Maintenance

Push Gateway - Scheduled Maintenance

EU - Cloud Workspaces - Nominal

US - Cloud Workspaces - Nominal

General Alerts - Nominal

Scheduled Maintenance

May 01

Migrating cloud services cloud provider

Description: We plan to migrate our cloud services between providers for improved reliability and scalability in the long term. We expect little downtime during this window.

Services: Cloud ConsoleSupport PortalOmni ChannelReleasesMarketplacePush Gateway

Planned Time: 2024/05/01 23:00 - 2024/05/02 02:00


Apr 22 17:25 Scheduled Maintenance - Maintenance postoponed

Apr 23 16:59 Update - Maintenance delayed for a week